Complaints and Appeals Process

Please find attached the TASA complaints and appeals process.
Please download, print and email to
Your issue will be dealt with promptly and with empathy.

RTOs must implement a transparent complaints and appeals policy that enables students and clients to be informed of and to understand their rights and the RTO’s responsibilities under the Standards.

CommunityMembers of the public who are affected by the actions of an RTO can have their concerns addressed promptly.
StudentsStudents have any concerns about their training or assessment addressed promptly and equitably.
ProvidersRTOs that manage complaints and appeals will benefit from increased satisfaction of students.