Complaints and Appeals Process
Please find attached the TASA complaints and appeals process.
Please download, print and email to firstname.lastname@example.org
Your issue will be dealt with promptly and with empathy.
RTOs must implement a transparent complaints and appeals policy that enables students and clients to be informed of and to understand their rights and the RTO’s responsibilities under the Standards.
|Community||Members of the public who are affected by the actions of an RTO can have their concerns addressed promptly.|
|Students||Students have any concerns about their training or assessment addressed promptly and equitably.|
|Providers||RTOs that manage complaints and appeals will benefit from increased satisfaction of students.|